Your Confidence, Our Commitment

Refund Policy

Safeguarding Your Information

Effective Date: Jan 2024

At Morvarid, we are committed to ensuring your satisfaction with our high-value art products. This Refund Policy outlines our guidelines for refunds, returns, and exchanges to provide transparency and clarity in your shopping experience.

 

1. Eligibility for Refunds

 

1.1 Damaged or Defective Items:

  • We thoroughly inspect each piece before shipping, but if you receive a damaged or defective item, please contact us within 20 days of receiving the product. We will arrange for a replacement or a full refund.

     

1.2 Quality Concerns:

  • If you have concerns about the quality of your purchase, please reach out to us within +1 647 510 7272 days of receiving the product. We will work with you to address your concerns and find a suitable resolution.

     

2. Non-Eligibility for Refunds

 

2.1 Change of Mind:

  • Due to the nature of our high-value art products, we cannot process refunds for change-of-mind or subjective dissatisfaction. We encourage you to carefully consider your purchase before finalizing it.

2.2 Customized or Personalized Items:

  • Refunds are not available for customized or personalized items unless there is a manufacturing defect or damage upon receipt.

     

3. Return Process

 

3.1 Contact Us:

  • To initiate a refund or return, please contact our customer service team at +1 647 510 7272 within the specified timeframe.

3.2 Provide Information:

  • Please provide your order number, a detailed description of the issue, and, if possible, include photographs illustrating the concern.

     

3.3 Return Authorization:

  • Our customer service team will guide you through the return authorization process if applicable.

     

4. Refund Processing

4.1 Verification:

  • Once we receive the returned item, we will inspect it for verification.

     

4.2 Refund or Replacement:

  • If eligible, we will process a refund to your original payment method or arrange for a replacement as per your preference.

     

5. Shipping Costs:

5.1 Damaged or Defective Items:

  • Morvarid will cover the return shipping costs for damaged or defective items.

     

5.2 Other Cases:

  • In cases not covered under eligibility for refunds, customers are responsible for return shipping costs.

     

6. Timelines

 

6.1 Processing Time:

  • Refunds and replacements will be processed within [insert number] days of receiving the returned item.

     

6.2 Bank Processing Time:

  • Please note that the time taken for the refund to reflect in your account may vary based on your bank’s policies.

     

7. Contact Us:

  • If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at [email protected].

By shopping with Morvarid, you acknowledge and agree to the terms outlined in this Refund Policy.

Thank you for choosing Morvarid.
Morvarid Customer Support Team